Help Centre

Product Documentation & How-tos 4

• Airbnb Integration
• How Do I Track My Bookings?
• Connect with Guesty
• Connect with Tokeet

Cleaning 10

• Standard and Deep Clean Inclusions
• What is included in the linen and consumables package? Can I pick and choose?
• How will I be Notified When There is an Issue?
• How Much Will Each Clean Cost and What Does it Include?
• Can I Use My Existing Cleaners?

View all 10

Key Exchange 3

• Can I Continue to Use My Lockbox?
• How Much Do You Charge for Key Management?
• What are The Different Types of Key Exchange Jobs?

Guest Experience 5

• How are Guests Informed?
• Guest Arrival Confirmation
• How are Guests Verified?
• What Happens When My Guest is Late to Check-in or Check-out?
• Will Guest Complaints be Resolved on The Same Day with No Cost?

Accounts & Billing 1

• Accounts and billing

General 2

• Overview
• Which Area is KeyNinja Servicing In?

General 8

• Applying To Be a Ninja
• Getting Your Vehicle Ready
• Creating Your Ninja Account
• Ninja Dojo and Our Location
• Ninja Profile and Rating

View all 8

Key Exchange 5

• Key Exchange
• Getting Ready for Your Mission
• Guest Check-in Mission
• Completing a Guest Check-in
• Guest Check-out

Cleaning 4

• Cleaning Mission
• Getting Ready for Your Cleaning Mission
• Starting Your Cleaning Mission
• Completing Your Mission

Ad hoc 4

• Types of Ad hoc Missions
• Getting Ready for your Ad hoc mission
• Starting your Ad hoc Mission
• Completing your Ad hoc Mission

Troubleshooting 8

• I Can't Sign In
• My App Keeps on Crashing
• My Phone Says Network Error
• I Am Not Seeing Any Jobs
• Updating The App

View all 8

Payment & Earnings 3

• How Do payments Work and Where Do I See My Earnings?
• RCTI - Receipt Created Tax Invoice
• Pricing update effective 1st July 2023

FAQS 5

• Who is KeyNinja?
• How Do We Verify That You’re The Arriving Guest?
• How Do We Reach Out to The Guest Prior to Their Arrival?
• How Do We Confirm Guest Arrival Time?
• What Happens When a Guest is Late to a Check-in or Check-out?

New Features 7

• COVID Safe Check-in
• Ad hoc Job Request
• Guest Tracking Link
• Issue Reporting
• "Deep Clean" Toggle Replaced with "Extra Time"

View all 7

Introducing the VALOR Framework 1

• Introducing the VALOR framework