Troubleshooting

I Can't Sign In
If you're having trouble signing into your account, First, try resetting your password Enter the email address you believe is associated with your K...
Mon, 14 Feb, 2022 at 3:52 PM
My App Keeps on Crashing
When experiencing a crash with the KeyNinja app, Make sure your GPS is turned on before opening the app Check regularly for updates Did we miss someth...
Mon, 14 Feb, 2022 at 3:53 PM
My Phone Says Network Error
If your app displays a 'Network Error' message,  Make sure the mobile data, as well as the GPS, are always on Restart the app Did we miss so...
Wed, 11 May, 2022 at 10:51 AM
I Am Not Seeing Any Jobs
If you're unable to see jobs on your tab, we recommend that you: Be aware of your availability and shifts beforehand. Assigned jobs will be allocate...
Mon, 14 Feb, 2022 at 3:53 PM
Updating The App
Our KeyNinja app is regularly updated and will notify users when new updates are released.  You can also find the most up to date version on the Apple App ...
Mon, 14 Feb, 2022 at 3:53 PM
Unable to Take Photos On The App
When the camera feature does not function properly, please help yourself by checking the app settings. Make sure that you allow the app to access your devic...
Mon, 14 Feb, 2022 at 3:53 PM
Setting Your Availability
Planning and setting your own availability is easy!  Your Keyninja Roster can be found under KeyNinja App Menu: My Roster Tap into it and you will be a...
Mon, 14 Feb, 2022 at 3:53 PM