Help Centre

Product Documentation & How-tos 4

• Airbnb Integration
• How Do I Track My Bookings?
• Connect with Guesty
• Connect with Tokeet

Cleaning 10

• Standard and Deep Clean Inclusions
• What is included in the linen and consumables package? Can I pick and choose?
• How will I be Notified When There is an Issue?
• How Much Will Each Clean Cost and What Does it Include?
• Can I Use My Existing Cleaners?

View all 10

Key Exchange 3

• Can I Continue to Use My Lockbox?
• How Much Do You Charge for Key Management?
• What are The Different Types of Key Exchange Jobs?

Guest Experience 5

• How are Guests Informed?
• Guest Arrival Confirmation
• How are Guests Verified?
• What Happens When My Guest is Late to Check-in or Check-out?
• Will Guest Complaints be Resolved on The Same Day with No Cost?

Accounts & Billing 1

• Accounts and billing

General 2

• Overview
• Which Area is KeyNinja Servicing In?