FAQS
KeyNinja aims to create a hassle-free key exchange for all our guests' check-ins and check-outs. Our personalised guest verification service gives peace...
Mon, 14 Feb, 2022 at 3:55 PM
During the check-in, an ID verification process is done by the means of matching a government-issued ID with the confirmed booking details. We also check to...
Mon, 14 Feb, 2022 at 3:54 PM
When a booking is confirmed, an SMS containing a web link is sent to the arriving guest. It contains information on who KeyNinja is and advises them to book...
Mon, 14 Feb, 2022 at 3:54 PM
An ETA should be provided at least 24 hours prior to check-in. If this is not done, we will continue to call the guest until this is provided. Did we miss...
Mon, 14 Feb, 2022 at 3:55 PM
KeyNinja guest communication ensures we are always adapting to the guests’ changing needs. The unique link with tracking details of our Ninjas and guest loc...
Mon, 14 Feb, 2022 at 3:55 PM