FAQS

Who is KeyNinja?
KeyNinja aims to create a hassle-free key exchange for all our guests' check-ins and check-outs. Our personalised guest verification service gives peac...
Mon, 14 Feb, 2022 at 3:55 PM
How Do We Verify That You’re The Arriving Guest?
During the check-in, an ID verification process is done by the means of matching a government-issued ID with the confirmed booking details. We also check to...
Mon, 14 Feb, 2022 at 3:54 PM
How Do We Reach Out to The Guest Prior to Their Arrival?
When a booking is confirmed, an SMS containing a web link is sent to the arriving guest. It contains information on who KeyNinja is and advises them to book...
Mon, 14 Feb, 2022 at 3:54 PM
How Do We Confirm Guest Arrival Time?
An ETA should be provided at least 24 hours prior to check-in. If this is not done, we will continue to call the guest until this is provided. Did we miss...
Mon, 14 Feb, 2022 at 3:55 PM
What Happens When a Guest is Late to a Check-in or Check-out?
KeyNinja guest communication ensures we are always adapting to the guests’ changing needs. The unique link with tracking details of our Ninjas and guest loc...
Mon, 14 Feb, 2022 at 3:55 PM