Cleaning

Standard and Deep Clean Inclusions
Pre-clean remote inspection  Turn Clean Deep / Extra time Report damages (if any) ✓ ✓ Check for items guests left behind - to be brought ...
Mon, 24 Jun, 2024 at 3:44 PM
What is included in the linen and consumables package? Can I pick and choose?
Yes, you can. Please see below for a standard linen and consumables list. You can select what you need for each property under our platform. Linen Acrony...
Mon, 14 Feb, 2022 at 3:33 PM
How will I be Notified When There is an Issue?
When an issue has been reported by our cleaner, you will be notified through your email. Reported issues will also be available on your dashboard, click her...
Mon, 14 Feb, 2022 at 3:33 PM
How Much Will Each Clean Cost and What Does it Include?
You can get a quick quote using our Airbnb cleans pricing calculator. Please note that each property is unique and there might be different factors contribu...
Mon, 14 Feb, 2022 at 3:33 PM
Can I Use My Existing Cleaners?
You can get a quick quote using our Airbnb cleans pricing calculator. Please note that each property is unique and there might be different factors contribu...
Mon, 14 Feb, 2022 at 3:33 PM
Do You Just Supply Linen and Consumables?
Hosts can choose between a full-service clean (includes linen and consumables) or opt for just the provision of linen and consumables. Did we miss someth...
Mon, 14 Feb, 2022 at 3:33 PM
Issues
You will be contacted through email when one of our Ninjas has reported a problem. The reports sent by Ninjas will be displayed on your dashboard and your b...
Thu, 28 Jul, 2022 at 2:55 PM
What Happens When a Guest Leaves Behind Damages?
Through the app, cleaners will be able to report any damages or flag potential issues during each clean. The timeliness and accuracy of these reports will h...
Mon, 14 Feb, 2022 at 3:33 PM
Rubbish Disposal Instruction
In case the area of your property has a specific rubbish collection day or requirements for rubbish disposal, you can now leave an instructionfor rubbi...
Fri, 25 Nov, 2022 at 11:19 AM
Reclean Job Policy
Reclean job is a redo of the previous job when the results of the original job was unsatisfactory. To allocate a reclean the following must occur: Cleanin...
Tue, 30 Aug, 2022 at 5:07 PM