Help Centre

Pre-clean remote inspection  Turn Clean Deep / Extra time Report damages (if any) ✓ ✓ Check for items guests left behind - to be brought ...

Yes, you can. Please see below for a standard linen and consumables list. You can select what you need for each property under our platform. Linen Acrony...

When an issue has been reported by our cleaner, you will be notified through your email. Reported issues will also be available on your dashboard, click her...

You can get a quick quote using our Airbnb cleans pricing calculator. Please note that each property is unique and there might be different factors contribu...

You can get a quick quote using our Airbnb cleans pricing calculator. Please note that each property is unique and there might be different factors contribu...

Hosts can choose between a full-service clean (includes linen and consumables) or opt for just the provision of linen and consumables. Did we miss someth...

You will be contacted through email when one of our Ninjas has reported a problem. The reports sent by Ninjas will be displayed on your dashboard and your b...

Through the app, cleaners will be able to report any damages or flag potential issues during each clean. The timeliness and accuracy of these reports will h...

In case the area of your property has a specific rubbish collection day or requirements for rubbish disposal, you can now leave an instructionfor rubbi...

Reclean job is a redo of the previous job when the results of the original job was unsatisfactory. To allocate a reclean the following must occur: Cleanin...