It is important to accept or decline missions as soon as they appear so all parties can be updated in a timely manner.



Before you swipe "ON MY WAY," double-check that you have all of the keys and equipment you'll need for all of your given missions.



Keep in mind that guests will be provided with a tracking link after their reservation is confirmed, and they'll be able to adjust their ETA to align with your mission.


It's also a good idea to contact or text guests for a quick confirmation because things can change at any time. Be mindful of keeping communication lines open and try not to take up too much of the guests' time as this process is meant to be quick and seamless.


Did we miss something? Not to worry! Just email our support team at hello@keyninja.io