We pride ourselves on customer satisfaction. How is this measured? 

Guests who use KeyNinja will be able to rate the cleanliness of the property or check-ins through the Airbnb App. 

These ratings will be shown on your KeyNinja profile. The higher your rating, the more missions you will get!

At times, there will be unsatisfactory feedback from guests or clients, but don’t worry! Our helpful Quality Assurance team will give occasional feedback to help you achieve your 5-star ratings!

How to set up your Ninja profile?

Setting up your ninja profile is easy! Follow the instructions below and you will be good-to-go!

  1. Sign in to your Ninja app
  2. Hit the menu icon on your top left corner and select Settings
  3. Under settings you can simply input or update your personal informations by tapping on the fields
  4. Please make sure you complete all the information with incomplete labels when you are ready!

Setting up your profile is important as the information will be used when you meet guests or other representatives during your mission! Please be sure that your contact information and profile picture be updated accordingly.

Did we miss something? Not to worry! Just email our support team at hello@keyninja.io