Guest Experience
When a booking is confirmed, an SMS containing a web link will be sent to the arriving guest. It contains information on who KeyNinja is and advises them to...
Mon, 14 Feb, 2022 at 2:32 PM
An ETA should be provided at least 24 hours prior to check-in. If this is not done, we will continue to call the guest until this is provided. Did we mis...
Mon, 14 Feb, 2022 at 2:32 PM
An ID verification process by means of matching a government-issued ID with the booking details at every guest check-in. We also check to ensure it is a va...
Mon, 14 Feb, 2022 at 2:32 PM
KeyNinja guest communication ensures we are always adapting to your guests’ changing needs. The unique link with tracking details of our Ninjas and guest lo...
Mon, 14 Feb, 2022 at 2:32 PM
Yes, they will be resolved on the same day. KeyNinja knows the devil is in the details and we do details better than anyone. From timely and trustworthy key...
Mon, 14 Feb, 2022 at 2:32 PM