Help Centre

Becoming a Ninja KeyNinja is a platform that connects both Hosts and Ninjas all in one place. As a Ninja, you will be our service provider whom we would en...

Does your vehicle qualify to drive with KeyNinja? Requirements vary depending on the vehicle option you choose. For the safety of Ninjas, KeyNinja requires ...

New to our platform? Follow the steps below to get off to a great start! Open the KeyNinja app or download our app using the directed link bellow iOS ...

What are Dojos?  Dojos are secured Ninja bases. It is where we store important items such as keys, linen and stock. It's where you go to collect requir...

We pride ourselves on customer satisfaction. How is this measured?  Guests who use KeyNinja will be able to rate the cleanliness of the property or che...

Community guidelines We want KeyNinja to be an enjoyable and safe platform for everyone. For that to happen, these ground rules are designed to ensure that...

There will always be unforeseen events that may lead to deactivation, so this policy cannot capture every possible scenario, but the general categories for ...

Whenever you feel the need to take a break from working with KeyNinja, you can easily deactivate your account. Simply log in to your KeyNinja account via t...