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Product Documentation & How-tos
How Do I Track My Bookings?
Connect with Guesty
Connect with Tokeet
Standard and Deep Clean Inclusions
What is included in the linen and consumables package? Can I pick and choose?
How will I be Notified When There is an Issue?
How Much Will Each Clean Cost and What Does it Include?
Can I Use My Existing Cleaners?
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Can I Continue to Use My Lockbox?
How Much Do You Charge for Key Management?
What are The Different Types of Key Exchange Jobs?
How are Guests Informed?
Guest Arrival Confirmation
How are Guests Verified?
What Happens When My Guest is Late to Check-in or Check-out?
Will Guest Complaints be Resolved on The Same Day with No Cost?
Accounts & Billing
Accounts and billing
Which Area is KeyNinja Servicing In?
Applying To Be a Ninja
Getting Your Vehicle Ready
Creating Your Ninja Account
Ninja Dojo and Our Location
Ninja Profile and Rating
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Getting Ready for Your Mission
Guest Check-in Mission
Completing a Guest Check-in
Getting Ready for Your Cleaning Mission
Starting Your Cleaning Mission
Completing Your Mission
Types of Ad hoc Missions
Getting Ready for your Ad hoc mission
Starting your Ad hoc Mission
Completing your Ad hoc Mission
I Can't Sign In
My App Keeps on Crashing
My Phone Says Network Error
I Am Not Seeing Any Jobs
Updating The App
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Payment & Earnings
How Do payments Work and Where Do I See My Earnings?
RCTI - Receipt Created Tax Invoice
Pricing update effective 1st July 2023
Who is KeyNinja?
How Do We Verify That You’re The Arriving Guest?
How Do We Reach Out to The Guest Prior to Their Arrival?
How Do We Confirm Guest Arrival Time?
What Happens When a Guest is Late to a Check-in or Check-out?
COVID Safe Check-in
Ad hoc Job Request
Guest Tracking Link
"Deep Clean" Toggle Replaced with "Extra Time"
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Ninja VALOR Rank
Introducing the VALOR Framework
Introducing the VALOR framework
Help Desk Software