Reclean job is a redo of the previous job when the results of the original job was unsatisfactory. To allocate a reclean the following must occur:
- Cleaning complaint must be submitted via Ticket within 24hrs after guest check-in
- Must have pictures of complaint to verify and know what areas needed to reclean
- Reclean will be arranged for a Ninja to attend to within the day once confirmed by region manager
- No charge or refunds occur when a reclean is confirmed and attended to by a Ninja
Did we miss something? Not to worry! Just email our support team at hello@keyninja.io