There is no additional charge for last minute bookings but surcharges for Key Exchange are as follows:

  • Night surcharge applies after 9pm and 2 times check-in rate (2x)
  • Late-night surcharge (after midnight until 5am) is 3 times check-in rate (3x)
  • For all other services: Public holiday surcharges of up to a 100% may apply. For more information please reach out to accounts@keyninja.io


If guests are late to check-out and the cleaners have arrived, there will be an attendance fee of a minimum of $15.00+gst* added to the clean. You will be notified immediately so you can claim the charges from your guests accordingly.


Did we miss something? Not to worry! Just email our support team at hello@keyninja.io