Direct debit is now available through GoCardless and will be our preferred payment method.
In your KeyNinja dashboard, click here to access My Account page. You can set up a direct debit from there.
Unlike with a bank transfer, you won’t have to remember to make future payments as we will now collect every 7 days straight from your pre-agreed bank account.
Below are some of the payment changes you should be aware of once direct debit is in effect
- A direct debit charge will be on every Monday straight from your pre-agreed bank account.
- You will receive an invoice 7 days before each payment is taken and during this time you can raise a ticket if there were any issues with the amount.
- Your direct debit payments are protected, so you’re guaranteed a refund if a payment was ever taken in error.
- We will be building a page on the dashboard where you can see all your past and upcoming payments and invoice list.
- All cleaning rates will be provided once your property is set up so there are no surprises when you get your invoice.
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